Anonymous User
January 1, 2025
Clean Room but Misleading View, Breakfast, and Maintenance Issues
Review:
I stayed at Jinjiang Inn Ortigas from December 30, 2024, to January 1, 2025, and booked a Business Queen Room through Trip.com. My experience was a mix of positives and negatives, with some aspects not meeting expectations set by the listing.
Positives:
1. The room was clean upon arrival.
2. Staff were polite and accommodating, especially when I requested a room change (though none were available).
3. The à la carte breakfast provided on the first day was generous and filling.
Areas for Improvement:
1. Misleading Room Description: The listing advertised a city view, but my room’s window only faced the back and wall of the adjacent building. This felt misleading and detracted from the experience.
2. Towel Quality: The towels provided on the first day were worn out and should no longer be in use. I have photos to substantiate this observation.
3. Maintenance: The room was clean but showed signs of wear and tear (e.g., cabinet doors needing repair), indicating a lack of upkeep.
4. Breakfast Expectations: I specifically booked this hotel because of the advertised buffet breakfast. However, on the first day, no buffet was served due to low guest turnout, and only à la carte was available. While the meal was generous, it wasn’t what I expected, especially during the New Year holiday when many travelers would hope for the full experience.
5. Ventilation: The room felt suffocating without a proper view or natural light.
Overall:
While the location is convenient and staff were courteous, the lack of proper maintenance, misleading room description, and the absence of the advertised buffet breakfast on the first day were disappointing. These issues need attention to align with what guests are promised when booking.
Rating: 3/5